Our Process

Uniting market insights and data analytics in our integrated design process.

Integrated Design Process

The design is a collaborative effort from inception to completion. Seamlessly integrate our client's vision and goals for their space with our experts to deliver an innovative and optimal food service design.

Learning From Our Markets

Uncovering insights to enhance design strategies, efficiency levels, and developmental tactics for specific client bases often lies in experiences across various venues and market segments.

Data and Analytics

Our straightforward approach to kitchen design is centered around data and analytics. Data and analytics can profoundly impact every aspect of a space's design and operation, leading to more successful and customer-centric dining environments.

Building Blocks for Informed Design

Consumer Behavior Analytics

Analysis of customer data to understand patterns and preferences in dining experiences.

Spatial Analytics

Use of data to optimize restaurant layout, seating arrangements, and flow of movement to enhance the customer experience and operational efficiency.

Menu Engineering

Application of data analysis to menu design, assessing dish popularity and profitability to influence menu layout and offerings.

Operational Efficiency Metrics

Use of data to streamline kitchen processes, reduce wait times, and improve service delivery.

Sentiment Analysis

Gathering and analyzing customer feedback from reviews and social media to inform design elements that can improve customer satisfaction.

Foot Traffic Analysis

Utilizing data to determine peak hours and customer flow patterns for better staff allocation and seating management.

Demographic Studies

Analysis of the target market’s demographic data to tailor the restaurant’s design to the preferences of its primary customers.

Environmental Sustainability Metrics

Data used to design eco-friendly restaurants with considerations for energy efficiency, waste reduction, and sustainable sourcing.

Technology Integration

Use of analytics to determine the most effective technological additions for customer interaction, such as order kiosks, tableside tablets, or app integrations.

Competitive Analysis

Data-driven study of competitors to identify gaps in the market and to benchmark against industry standards.

Health and Safety Compliance

Analytics to ensure that the design adheres to health and safety regulations, which may include air quality, kitchen design, and emergency egress.

Customer Journey Mapping

Analyzing the customer’s entire visit, from entry to exit, to optimize every touchpoint in the restaurant experience.

Acoustic Engineering

Analysis of sound within the space to design areas that promote conversation while managing ambient noise levels.

Predictive Modeling

Using historical data to forecast future trends and customer preferences to keep the restaurant design relevant and appealing.

"Making good products is no longer enough. Serving them efficiently is no longer enough.
It’s how we make people feel that matters most of all. Because I believe we are on the precipice of becoming a hospitality economy." - Will Guidara

Making People Feel Matters Most

Beyond serving exceptional food and providing efficient service, we understand that the overall experience and emotional connection are what truly matter.

As a company, we strive to create environments where guests feel welcomed, valued, and cared for. Our integrated design process, informed by data and analytics, enables us to craft spaces that evoke a sense of warmth, comfort, and excitement. We believe that every touchpoint - from the moment guests enter our clients' establishments to the time they leave - should be thoughtfully designed to create lasting memories.

By focusing on the way we make people feel, we aim to contribute to the emerging hospitality economy. We strive to create dining environments that not only meet the functional needs of our clients but also leave a lasting positive impression on their guests. Through our dedication to exceptional hospitality, we aim to elevate the industry and set new standards for customer experiences.

Follow the Food

Our straightforward approach to kitchen design is centered around the concept of seamlessly 'following the food.' Experience the logic and simplicity in our perspective on organizing kitchen spaces.

Project Development Timeline

Meet the people who make it happen!

Our Team

SCOPOS Hospitality Group

Our mission is to create hospitality environments for resort senior living, healthcare, higher education, workplace, hospitality & leisure, and sport & entertainment that generate excitement, indulge the senses, promote social interaction, and exceed the desires of our clients.

300 W Chestnut St #201, Ephrata, PA 17522

717.733.5810